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This customer experience goes into the Sweet Tooth Hall of Fame. His wife picked up the cake and thought it was beautiful. Her husband calls us after close screaming that he was unsatisfied with the decoration and threatened to take a picture and splatter it all over the Internet. Since their Christening was the next day, we assured him that there is plenty of time to fix it. He kept screaming. We asked him if he could bring the cake back to the bakery. He kept screaming. We offered to pick up the cake at his home. He kept screaming but he seemed surprised by our offer so he agreed.

I personally drove all the way to his house to retrieve the cake. Once there, he started screaming and yelling again. I tried to calm him down. Since his original picture he supplied was covered in fondant, I offered to redo the cake in fondant free of charge. He started ranting again. I offered to refund his money. He did not want that. So I picked up the cake to leave—he became aggressive and threatening and told me he did not want me to fix the cake because he wanted to show everyone how horrible it looked. He began to swear, threatened me, and started becoming aggressive. Fearing for my safety, I backed out of his porch and told him that I will refund his money and that he was fired as a customer, and I never want to see him in my store again. I drove back to the bakery got $85 and dropped it back to his house.

This customer experience was truly horrific. I will not, nor will I allow anyone to mistreat, threaten or abuse me and/or my staff over a cake. It’s just not worth it.
This guy did have choice on whether to serve the cake. He just simply needed to behave like an adult and allow us to make it right. He chose to be an over-the-top hothead. For him and his family’s sake I hope he can get some counseling to deal with his anger issues.